Incident Manager - Insurance - Contract - 45k Incident Manager - Insurance - Contract - 45k …

Protiviti Hong Kong
in Hong Kong
Contract, Full time
Last application, 19 Sep 20
Negotiable
Protiviti Hong Kong
in Hong Kong
Contract, Full time
Last application, 19 Sep 20
Negotiable
We are hiring a Service Delivery Manager to join a sizable project in a reputable insurance company with excellent project exposure and career path.

Protiviti are looking for skilled candidates for the following role:

The Company

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. As a Protiviti consultant, you will not only work on interesting business issues with world-class companies, but you will also have access to training and networking opportunities to accelerate your expertise. Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.

The Role

  • Drive, manage and follow through production incident with technical team and application team to shorten the resolution time to minimize the business impact.
  • Regular and timely status update on major incident to management team and local BU counterpart.
  • Record and manage problem ticket to identify and ensure the implementation of the preventive actions which can avoid the same incident happen again.
  • Work with technical team to study and revise on documentation of application flow and infrastructure flow in regular basis.

Your Profile

  • Around 5 years of working experience in IT with over 3 years working in IT Service Management
  • Solid technical background in Infrastructure
  • Familiar with ITIL framework
  • Good understanding of IT operations, i.e. infrastructure, network, IT support, application, etc.
  • Willing to work long hours and on-call for high severity Incident escalation
  • Fluent in English and Cantonese is a must

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

About Protiviti

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Through our network of more than 70 offices in over 20 countries, Protiviti and its independently owned Member Firms provide clients with consulting solutions in finance, technology, operations, data, analytics, business performance improvement, risk and internal audit.

As a Protiviti consultant, you will not only work on interesting business issues with world-class companies, but you will also have access to training and networking opportunities to accelerate your expertise.

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