IT Service Manager (Asset Management Firm; 50K) IT Service Manager (Asset Management Firm; 50K) …

Recruit Logic
in Hong Kong
Permanent, Full time
Last application, 09 Apr 21
50000
Recruit Logic
in Hong Kong
Permanent, Full time
Last application, 09 Apr 21
50000
Posted by:
Kenton Lau • Recruiter
Posted by:
Kenton Lau
Recruiter
My client is a leading Asset Management firm in Asia and they are looking for an IT Service Manager based in Hong Kong. This role is to provide support to the APAC region including teams in Asia with over 50 employees.

Responsiblities 

  • Single point of contact for local IT matters
  • Ensure smooth IT operations
  • Effective Incident management and coordination with head office for all IT matters (endpoint devices, standard software, Windows 10, M365, Internet)
  • Implement IT change requests
  • Manage lifecycle and stock of endpoint devices (desktops, laptops, mobiles)
  • Take over IT-related IAM responsibilities (Joiner/Mover/Leaver process, ordering and  coordinating access rights and IT services)
  • Fixing local IT issues and coordinating/escalating with head office
  • Manage and support workplace (endpoint devices, meeting rooms, Windows 10, M365, etc.)
  • Manage and support local infrastructure (LAN, WAN, Azure, Remote Access, etc.)
  • Exchange intensively and work closely with IT support, operations, infrastructure and workplace teams in head office

​Requirements

  • At least 5 years of working experience, preferably in the financial industry
  • Experience working in cross-regional and cross-cultural firm is an advantage
  • Broad technical skillset
  • Experience in IT support, hardware and software delivery
  • High-level knowledge about network and IT security
  • Expertise in Microsoft Windows and M365 environment
  • Confident and polished communications skills
  • High degree of problem-solving ability
  • Able to respond to technical issues in a professional and timely manner
  • Cross-cultural communication and teamwork skills
  • Excellent English oral and written communication skills
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