IT Operations Manager IT Operations Manager …

The Bank of East Asia
in Hong Kong
Permanent, Full time
Last application, 17 Jun 21
The Bank of East Asia
in Hong Kong
Permanent, Full time
Last application, 17 Jun 21
Together, we can achieve more The Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 64 branches, 54 SupremeGold Centres, and 10 i-Financial Centres throughout the city. With a team of over 3,700 professionals in Hong Kong and more than 9,900 worldwide, BEA embraces a spirit of teamwork in every challenge.  We invite you to become part of our team and to join us on our journey towards a bright and exciting future.

Information Technology Department

IT Operations Manager (Job ID: 2993)


  • To manage and perform supervisory duties of IT Operations team including Data Centre, Operations Support and Production Control
  • To oversee and direct the day-to-day process and activities of IT Operations in ensuring the reliability and security of systems, services and infrastructure work
  • To provide budget control and planning for the team
  • To set procedure and processes in line with the Bank’s standards
  • To act as Incident Manager to manage the lifecycle of all unplanned interruptions, malfunctions and quality reductions of IT services provided
  • To act as Department Complaint Manager to handle any customers’ complaints related to IT
  • To lead the Operations and Infrastructure team to perform regular Disaster Recovery Drill


  • University graduate in Information Technology, Computer Science or a related discipline
  • Minimum 10 years’ experience in IT management, project management, end-user and IT infrastructure support, with experience in banking and finance is preferred
  • Experience in ITSM and prefer to have ITIL certification
  • Solid experience in managing a 7 x 24 support team
  • Sound knowledge with solid experience in maintaining scalable and mission critical IT infrastructure with network, storage, high availability and resilience
  • Familiar with technical domains of Data Centre, Operations Support and Production Control
  • Excellent leader on team building, coaching and giving guidance to team member and peers
  • Well-organized and self-motivated with excellent project management and problem solving skills
  • Good command of both spoken and written English and Chinese, fluent in Putonghua is preferred

Please apply online via the BEA Careers website at or by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.


Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.

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