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Aptitude Asia

IT Device Support (6 months contract)

Aptitude Asia Hong Kong
Posted 5 days ago Contract Competitive
P
Posted by
Priscilla Li
Recruiter
We are looking for a Contract IT Device Support for our client, an investment bank, for providing technical assistance and troubleshooting services.

Job Descriptions:

  • Provide technical support: Offer technical assistance and troubleshooting services to end-users
  • Troubleshoot and resolve issues: Diagnose and resolve hardware and software problems related to devices, ensuring minimal downtime and optimal performance.
  • Device provisioning and configuration: Handle the setup, configuration, and deployment of devices according to the bank's standards and security policies.
  • VIP Support: Conduct training sessions to educate users on device usage, security practices, and efficient utilization of available resources.
  • QA Testing: Evaluate the performance and scalability of the software under different load conditions. Actively participate in continuous improvement efforts, sharing feedback and suggestions to enhance development processes

Job Requirements:

 

  • Technical expertise: Strong knowledge of hardware components, operating systems (Windows, macOS, or Linux), mobile platforms (iOS, Android), and software applications commonly used in the organization.

  • Troubleshooting skills: Ability to analyze, diagnose, and resolve hardware and software issues efficiently.

  • Communication skills: Excellent verbal and written communication skills to interact with users and explain technical concepts effectively.

  • Customer service orientation: Patience, empathy, and a customer-centric approach to provide a positive support experience.

  • Excellent problem-solving skills and adaptability 

 

ABOUT COMPANY
Hong Kong
HR & Recruitment
Aptitude launched to fill a gap in the market for a boutique search firm specialised primarily in the investment banking, financial services, insuranc...
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