Key Accountabilities:
• Support the product owner with decision making by deep diving problems and providing options for product evolution
• Perform in dept analysis and develop detailed functional specifications for strategic projects
• Work with project team to perform detail design of technical solutions
• Assist in producing good user stories for project team
• Active participation in sprint activities
• Clarify an define delivery scope into multiple minimum viable projects
• Work closely with local and offshore teams with focus on improved collaboration, on knowledge sharing, on skill transfers and ensure that requirements are well understood and then met in a consistent and soherent manner
• Ensure the delivery of high quality solutions by taking a lead role in prodect quality assurance
• Hands on technical testing, issue investigation and providing automated test input so as to support UAT
• Log, report, and follow up deliverable defects until resolution
• Coordinate system go live and cutover arrangement, post implementation follow up to ensure that outstanding issues are properly logged and reported
Key Performance Indicators
• Champion best practices and build positive agile use cases
• Ensure requirements are adequately captured
• Push for good customer experience and focus on ensuring benefit cases are delivered
Internal Contacts
• Group Digital and IT teams
• Local Business Entities
Decision Making
• In accordance with IT and digital delegated authority
Qualifications / Experience
• 5+ years of experience as a Business Analyst and a passion for agile ways of working
• Strong understanding and use of modern frameworks and their methodologies, including scrum, Kanban, lean, design thinking, human-centric design, multivariate testing, continuous improvement, and test automation
• Proven track record in communicating requirements both verbally and through user stories with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
• Has good technology digital knowledge; application, infrastructure, mobile, UI and UX
• Good understanding of agile framework – including definition of epics, user stories, tasks and acceptance criteria