IT Application Support Analyst, Front Office Equity Derivatives

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • SOCIETE GENERALE HK
  • 16 Feb 19

IT Application Support Analyst, Front Office Equity Derivatives


Environment

Global Banking & Investor Solutions is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia, GBIS provides services in corporate and investment banking, asset management, private banking and securities around the world.

GBIS offers to its clients integrated and tailored solutions to respond to their specific needs.

The role is based in the Front Office trading floor and supporting directly IT systems used by Equity Derivative Traders, Sales and Front Office staff and Trade support.

Working in an Agile Dev/Ops setup, the candidate will be spending majority of time on Support and 20% - 30% developing solutions as part of a feature team. Will attend daily scrums and actively participate to regular prioritization meetings, sprints and retrospectives.

Mission

  • The candidate will formalize end users' day to day problems; assesses the criticality/priority of these problems and treat them accordingly. Escalates to the next level if need be; Gives effective and regular feedback to the end users. Will transform problems to user stories add it to the product backlog for prioritisation and task building.
  • Estimates the risks and opportunities in our day to day job, take initiatives to reduce the risks and improve our efficiency.
  • Reports regularly on issues to direct management, follows ITEC processes closely on incident, problem and request management, adheres to the code of conduct.
  • Manage users' requests and incidents flows by gathering the information from the different communication channels (trading floor live interaction; phone; other). Deliver IT Support services relying on ITIL framework and core processes.
  • Using his/her technical skills assist in building effective monitoring systems by using the information system's monitoring tools. Ensures tools are in line with our needs and takes initiatives to improve their efficiency.
  • Leads investigations to resolve problems independently, have the technical ability to troubleshoot and debug code, search log files. Will have strong UNIX and SQL skills to check system errors and generate reports, scripting abilities to assist with the platform extensions, automate monitoring, error detection, participate with the DEV in building solutions or improving the core chain used by the business activity.
  • Engage and improve the Follow-the-Sun model and leverage on our global setup working closely with our Paris and New York offices.
  • Seeks feedback on escalated problems to follow up and update the end users. Liaise with other ITEC and GTS teams to consider clients' needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners). Formalizes problems and escalates to the next level of support or global teams when need be.
  • Estimates the risks and opportunities in our day to day job, take initiatives to reduce the risks and improve our efficiency. Provides support to others peers when necessary and train the new joiners on the perimeter.


Profile

  • BSC in Computer Science degree or equivalent
  • Good communication and organizational skills, analytical mind.
  • Able to manage pressure by accompany business requests while sitting on the trading floor.
  • Good knowledge on both UNIX and Windows environment. Good knowledge on SQL.
  • Good knowledge of one or more programming languages, preferable Java
  • Good scripting skills, python, shell
  • Ability to read code, Python, C# with Core Java development an advantage
  • Fluent in English.
  • Reliability and rigour.
  • Good knowledge on Global Markets trading and booking activities with previous knowledge on financial products an advantage
  • Proactive / Innovative
  • Excellent attitude towards work, colleagues and management
  • A performer, demonstrates best qualities and ability to learn quickly