Head of IT Infrastructure & support - Top tier hedge fund Head of IT Infrastructure & support - Top tier  …

Hamlyn Williams
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 28 May 20
Highly competitive base + bonus
Hamlyn Williams
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 28 May 20
Highly competitive base + bonus
Hamlyn Williams
As the senior APAC IT representative for this global hedge fund you will assume responsibility for the smooth running, and troubleshooting, of infrastructure, networks and ad hoc support.

Role:

  • Provide support for network switches/routers within Asia region
  • Support global VMware environment
  • Oversee global backup and monitoring processes and address issues/alerts in a prioritized/timely manner
  • Support and maintain Asia based voice infrastructure
  • Provide third line support for the Windows desktop and server environments ensuring a professional, timely and high quality support provision to user requests
  • Provide support for all aspects of IT including some end user support
  • Responsible for accurately documenting all processes and procedures accurately
  • Accurately and consistently follow company and team policies, procedures and standards
  • Ensure line manager is informed of all relevant issues, concerns or incidents (including near-misses) and any breaches of policy
  • Actively participate in business continuity planning and testing
  • Uphold the firm’s cybersecurity standards and best practices
  • Be able to work autonomously with minimal supervision
  • Be able to manage and keep track of a large number of tasks concurrently
  • Take responsibility for complex projects such as large-scale hardware and software deployments
  • Research solutions to problems and knowledge share with the rest of the team
  • Assist the Technology Infrastructure Manager with any other duties as needed

Requirements:

  • 10+ years’ experience in IT infrastructure. It is essential that at least some of this has been within financial services.
  • Experience of delivering projects in a pressurised environment
  • Administration of Cisco Unified Communications including experience with Cisco expressway/Jabber
  • Skilled in Cisco switching and routing (CCNA level or higher)
  • Comfortable creating PowerShell scripts
  • Skilled in VMware and enterprise storage administration
  • Nagios/Grafana/Prometheus experience

Preferred but not essential:

  • Cisco AMP
  • Veeam Backup/Deployment
  • Nimble Experience
  • Docker experience
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