Head of Customer Service (Securities & Banking) Head of Customer Service (Securities & Banking) …

RecruitFirst Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 21 Jul 19
up to 40K
RecruitFirst Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 21 Jul 19
up to 40K
Our client, a leading Securities & Banking Financial Institution is seeking for an experienced Head of Customer Service to lead their team.

Responsibilities:

  • Oversee a team of customer service officers
  • Manage client account opening processes, including AML and KYC checks
  • Manage periodic client due diligence reviews
  • Handle enquiries via emails concerning account information, fund-in/fund-out, trading systems
  • Develop and maintain good relationships with clients
  • Manage escalated complaint cases
  • Support the implementation of  FATCA requirements
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