Head of Client On-boarding

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • Chandler Macleod
  • 22 Jan 18 2018-01-22

A global leading financial institution is looking for a Head of Client-onboarding candidate to join in their team in Hong Kong.

  • Global Leading Financial Institution
  • Corporate Client Facing Exposure
  • Attractive Compensation

Responsibilities:

  • Act as a primary point of contact and manage queries, escalation relating from onboarding and Customer Due Diligence refresh from clients and Sales
  • Accountable for ensuring service excellence at all times and expectations from internal and external customers are met through the case management team
  • Proactive identification of client needs and potential issues
  • Managing collaborative processes and working across different departments, ensuring other parties keep to deadlines and provide results


Requirements:

  • At least 10 Years of relevant experience in dealing with clients, experience in Client On-boarding, KYC, CDD, Financial Crime Compliance is a plus
  • ISDA/CSA, Dodd Frank or legal experience is highly desired
  • Excellent communication skills in oral and written forms
  • Fluent in English and Chinese (Mandarin is a must)