• Negotiable
  • Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank Hong Kong
  • 31 Oct 17

Head, Client Segments - Priority Banking

  • Location: Hong Kong
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

- Deployment of CVP: In-country deployment of global CVP and its enablers ensuring CVP is perationalized. Provide country insights to Group in design of CVP

- Activating acquisition: Implement acquisition programs and global playbooks. Activating sources of leads to achieve business targets (MGM, digital, marketing, campaigns, ecosystem, work with EB & alliances. Ensure frontline is supported with adequate marketing tools, pitch-books. Manage cross-border referrals program and processes

- Activating deepening strategy: Deploy activities to activate, build balances and deepen relationships. Prepare localized offers and campaign scripts. Deploy and work with CR teams on client engagement protocols. Manage in-country processes and programs for upsell, cross-segment client migration, ensuring client experience is maximized

- Deploy global client journeys: Execute the globally-defined client journeys

- Voice of clients: use voice of client to champion needs of clients and remove pain points or enhance client experience

Qualifications and Skills

* University graduates with relevant experience in a financial institution
* A good team player & with ability to work independently and under high pressure
* Strong presentation, communication and negotiation skills
* Attention to detail and very strong organizational skills are critical
* Ability to communicate clearly, openly, and consistently with clients and all levels of senior management
* Positive, proactive, mature and self-motivated
* Strong customer facing skills with the ability to negotiate successful outcomes
* Well-developed IT skills including advanced Microsoft Office applications, PowerPoint and Excel
* Self-motivated with an ability to work autonomously

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Equal Opportunity Employer

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.