• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-10-18

HK - GCB O&T - Citiphone Officer - Phonebanking

HK - GCB O&T - Citiphone Officer - Phonebanking

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Associate's Degree/College Diploma
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 15086124


  • Handle inbound calls from affluent segment customers and provide information on services offered by Citibank to enhance customer relationships
  • Deliver good customer service to ensure a superior Citibanking experience to our customers
  • Identify and respond to customer needs accordingly
  • Promote and cross-sell banking products as appropriate
  • Collect and provide customer feedback to supervisor for product/service/program improvement
  • Comply with Citibank's policies and available procedures/guidelines to ensure safety and security of the bank and customers assets are maintained


  • University graduate with minimum 1 year's customer service experience in banking industry
  • Customer service oriented and good problem/complaint handling skills
  • Good communication skills
  • Good team player
  • Willing to work on shift duty
  • Good command of written and spoken English, Cantonese and Putonghua
  • Possess professional qualification of HKSI Paper 1, 7 & 8 will be an advantage
  • Candidates with less experience will also be considered