• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-04-18

Group Premier Performance Manager Wealth Management

  • Full time
  • Hong Kong
  • 18 Apr 19

Group Premier Performance Manager Wealth Management

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking a high caliber professional to join our team as Group Premier Performance Manager.

Principal responsibilities​
  • Support a globally consistent strategy for Premier across global markets to ensure strategic alignment and fit with the Retail Banking and Wealth Management strategy
  • Contribute to leveraging global business capabilities to deliver the Premier proposition across global markets to ensure the group standards and commercial plans are met
  • Support implementation of new capabilities of Premier proposition, with focus on service standards to support Annual Operating Plan for Premier globally
  • Assist to drive global scalable and standardized business practices through data analytics to support the sustainable global competitive advantage of Retail Banking and Wealth Management
  • Drive best practices in contact and service standards, contributing to the development and implementation of a global proposition for Retail Banking and Wealth Management
  • Support the integration between stakeholders across the matrix, geographic and business or functional aspects of the Retail Banking and Wealth Management franchise to strengthen the Premier business
  • Responsible for operating within specific agreed Service Level Agreement with stakeholders in the design, implementation and remediation of activity. Stakeholders are not defined internally but include regulatory, market, and customer requirements
  • Responsible for Premier performance, contact and service standards to support customer outputs of commercial and customer Key Performance Index
  • Assist to lead the design of component parts for contact management and service minimum standards for Premier globally to enhance Premier Service levels and customer experience across key journeys globally
  • Works closely with markets and group functional peers to deploy infrastructure, tools and resources for monitoring and delivering the agreed performance standards, with the purpose of building a comprehensive global and industry leading strategy for mass affluent customers


Qualifications
Requirements
  • Bachelor or above qualification in a relevant business discipline such as business administration, marketing, economics
  • Strong analytical and presentation skills with good command in Microsoft Excel and PowerPoint
  • Strong knowledge of the customer service concept and its impact on customer relationships
  • Effective communicator with excellent interpersonal skills
  • Ability to work in a team oriented environment and effectively influence and communicate across various business lines
  • Exposure and experience with retail banking, wealth management propositions, products or services
  • Customer centric with great attention to details that makes difference on customer experience
  • Fluent in English
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.