Group Manager, Client Service (Corporate Trust, VP)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • BNY Mellon
  • 18 Apr 19

Group Manager, Client Service (Corporate Trust, VP)

The Group manager will be based in Hong Kong managing the Hong Kong and Korea Client Service teams within the Corporate Trust business.

  • Management of client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.

  • Group Manager needs to maintain familiarity with industry best practices and seeks opportunities to implement as appropriate.

  • Sets policies and procedures for teams managed.

  • Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.

  • Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.

  • Maintains relationships with business leaders to report client trends and needs.

  • May provide forward-looking insight on client issues and trends to drive future revenue growth.

  • Provides strategic guidance on internal activities and initiatives designed to improve the client experience.

  • Determines needed improvements through review and analysis of problems reported.

  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

  • Manages multiple client service/support teams.

  • Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.

  • Teams support multiple, complex client accounts.


Bachelordegree or the equivalent combination of education and experience is requiredwith an MBA preferred. At least 10 years of financial services/ Corporate Trustwork experience with at least 1-3 years of management experience preferred.Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Hong Kong-Hong Kong-Hong Kong
Job: Corporate Trust
Internal Jobcode: 70099
Organization: Corporate Trust-HR06320
Requisition Number: 1904463