Global Markets Tech Application Support Analyst, Officer

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • State Street
  • 14 Jan 18 2018-01-14

State Street The Global Markets Technology Organization is responsible for the development, delivery and technical support of technology solutions for the Foreign Exchange, (Custody FX, FX Sales Trading, Electronic FX, and FX Operations), Equities Trading and Securities Lending business lines. By partnering with business stakeholders

State Street

The Global Markets Technology Organization is responsible for the development, delivery and technical support of technology solutions for the Foreign Exchange, (Custody FX, FX Sales Trading, Electronic FX, and FX Operations), Equities Trading and Securities Lending business lines. By partnering with business stakeholders to articulate business needs, we work to translate these needs into value-creating technology solutions using such key platforms and applications such as Wall Street Systems, Fidessa, Global One, and other vended and in-house developed platforms servicing each asset class.

Global Markets is seeking a technical operations analyst with working knowledge of the FX platforms/environments to support our technical operation functions in our Foreign Exchange production, UAT and disaster recovery environments. Reporting directly to the Head of IT Operations APAC, this person will be responsible for performing technical operations support functions for the Global Markets business areas covering front office through to back office trading life cycle. They will be expected to proactively work through and coordinate diverse support incidents and problem solving efforts, linking with engineering, quality assurance, outsourcing partners and business units team members.

The successful candidate will be responsible for leading the following:

  • Provide real-time production application support
  • Need to work flexible hours on early shift.
  • The proper functioning of industry leading FX Global Trading Applications/platforms and downstream systems.
  • Monitoring, problem detection and resolution
  • Provide on-going communication for our clients and stakeholders on any critical issues related to the FX and other business areas.
  • Proactively build/acquire tools to assist in the maintenance of the environments
  • Performance optimization for the total system
  • Business Continuity
  • Working with other technologists, providing subject matter expertise in analyzing/addressing complex systems components and processes
  • Champion technical innovation and help set directions in evaluating and leveraging technology and industry best practices

Skills:

  • Strong Knowledge of Unix and Linux
  • Knowledge of Foreign Exchange/Equities/Securities Finance business process flows.
  • Good knowledge of Oracle and SQL
  • Strong written and verbal communications skills, including documentation.
  • Experience supporting large scale, 24/7, real time mission critical systems
  • Background in Application Support
  • Vendor and Partner Management
  • Release / Change Management practices
  • Knowledge of TCP/IP in an enterprise environment.
  • Working knowledge of Middleware (MQ Series, etc.), and J2EE applications