• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-04-21

Global Client Manager - Global Banking and Markets

  • Full time
  • Hong Kong
  • 21 Apr 19

Global Client Manager - Global Banking and Markets

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high caliber professional to join our team as Global Client Manager.

Principal responsibilities

  • ​Facilitate and own the delivery of the end to end onboarding journey for the Banking Priority Client base, across the global Client Management network
  • Act as the global coordinator and escalation point for all service delivery issues and as such will be required to leverage and collaborate with functional managers to aid, facilitate and resolve
  • Managing our highest value clients where professionalism, client focus and a strong understanding of policy and GBM products
  • Collaborate closely with the Central GBM Business Services team to measure, manage and improve the service proposition across supported business sectors
  • Ensure a strong focus on continuous improvement is followed to realise efficiencies and enhance the service proposition
  • Ensuring client managers understand the role and the requirements of the business, work to a set of consistent processes and deliver consistently according to the service agreements made with the business areas
  • Ownership of all regulatory and compliance operational matters and coordinate front to back across functions, where required



  • ​Must be able to manage a varied workload and prioritise effectively and execute seamlessly under pressure
  • Able to build excellent working relationships across all Business units with strong commercial skills
  • Excellent influencing, negotiating and interpersonal skills to all levels
  • Self-starter, able to identify activities required in order to meet the needs of the Business unit
  • Ability to lead and motivate other managers and staff, employing appropriate management styles often not under direct control, such as product or functional partners in different geographies
  • Strong written and oral communication skills
  • High energy characteristics necessary to support the needs of the Business and the Sector aligned operating model
  • Developed management skills, with experience in team building and managing a wide range of projects
  • Experienced in managing operational risks through close monitoring and continuous improvement

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.