End User Support Engineer - Top Tier Hedge Fund End User Support Engineer - Top Tier Hedge Fund …

BAH Partners
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 13 May 20
Competitive package
BAH Partners
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 13 May 20
Competitive package
This is an End User Support role that covers technical support and administration for all internal end-user software, hardware and connectivity. Excellent communication skills and ability to excel in a fast pace and intense pressure front office trading environment are necessary as the role requires provision of top tier customer service to our end users.

Role

  • To identify and resolve complex technical problems related to hardware, software, user accounts, trading environments, operating systems and mobility for all end users, traders and senior leadership
  • To escalate issues and facilitating user assistance from third parties or other IT groups as needed
  • To escalate, coordinate and manage incident response for critical firm-wide issues
     

Qualification

  • Bachelor's degree (BS or BA) and 3+ years of relevant technical support experience
  • Hands on administration experience with Windows and Linux OS, Windows/Exchange Server, Active Directory, VDI, Citrix and MS Office
  • Troubleshooting issues related to messaging platforms, collaboration, video conferencing tools, A/V and conference room
  • Knowledge on all aspects of mobility, including Windows laptops, MDM solutions, MFA solutions, remote connectivity, VPN
  • Previous working experience in the financial sector/trading floor environment
  • Ability to work independently and as part of a cooperative and collaborative global team
  • Excellent communication skills in English
     

If you are interested in this position, please send your detailed resume to mimi.chu@bahpartners.com or call +852 6739 8488 for a confidential discussion.

BAH Partners is a top supplier of the best finance technology talent for most of Hong Kong's top-tier financial institutions.

For more opportunities, please visit our website at http://bahpartners.com/live-rolesor look at our other jobs listed here at http://www.efinancialcareers.hk/jobs-BAH_Partners.br00000340

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