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End-User Support Analyst (FintTech/Permanent)

NLS
Hong Kong
Posted 6 days ago Permanent Negotiable
Andrew
Posted by
Andrew Roque
Career Partner
- 1st & 2nd level desktop and end user support - Forward thinking and innovation driven company - International environment

Our client is a leading digital assets company headquartered in Hong Kong. They are currently looking for an in-house IT Support staff to join their technology team and support their day to day End-User IT needs.

 

They are looking for someone with good technical knowledge in macOS and cloud-based platforms including Google Workspace.

Someone with prior IT support experience in FSI sector is highly preferred.

 

Responsibilities:

  • Provide 1st and 2nd level troubleshooting for Desktop, Laptops, multi-function devices and mobile devices
  • Deliver excellent IT service support to End-User
  • Track and manage IT issues using ticketing system
  • Participate on internal IT-related projects
  • Perform any ad-hoc duties or projects when necessary
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