ED/VP - Regional Head of Infrastructure Operations/Support - Leading Investment Bank in HK ED/VP - Regional Head of Infrastructure  …

Pinpoint Asia Limited
in Hong Kong
Permanent, Full time
Last application, 09 Dec 21
Excellent Remuneration
Pinpoint Asia Limited
in Hong Kong
Permanent, Full time
Last application, 09 Dec 21
Excellent Remuneration
Posted by:
Matthew Chung • Recruiter
Posted by:
Matthew Chung
The IT Platform Team is responsible for the support, management and implementation of the firm's worldwide Technology Infrastructure. This also includes the delivery and deployment of new platforms, technologies and services. The group provides a dedicated support capability that works closely with Global Markets Application teams to understand their needs and provide the best possible levels of support.

We are looking to hire the Head of Infrastructure Operation who has good working knowledge and understanding of all key Infrastructure Components, including Servers (Windows/Linux), Database, Storage & Network Operations. Must have a strong hands-on technical background/specialization in at least one of the aforementioned areas. This role reports directly to the Head of Technology Operations.

Job Responsibilities:

  • Ensure smooth and seamless Global IT Infrastructure Operations, including excellent ITIL Incident/Change/Service Request/Problem Management
  • Ensure Proactive capacity management and drive continuous improvement efforts, by identifying wasted effort, driving more efficient support practices
  • Provide excellent people management to direct reports
  • Work closely with the regional IT teams, global markets software engineer teams, platform/infra engineering, end-user services, service management and Q/A Teams as required
  • Provide technical leadership to applications, server, database, storage and network Operations groups providing advice & guidance as appropriate
  • Responsible for the change-the-bank and run-the-bank activities
  • Accountable for escalation management and single point of contact for Infrastructure Ops
  • Provide at all times an excellent, fast and responsive service to other teams
  • Ensure that Infrastructure Operations are run cost-effectively and right-sized according to demand
  • Ownership as gate-keeper for regional infrastructure estate, responsible for managing demand efficiently and effectively

Essential Skills and Experience:

  • Experience working in Infrastructure support systems support, preferably bulge bracket investment bank.
  • Strong influencing and leadership ability, demonstrate strong personal ethics
  • Must have exposure to working directly with business-facing technologists, vendors, and other project stakeholders as needed.
  • Production support background/experience with good problem-solving and troubleshooting skills.
  • Prefer candidates with regional/onsite experience
  • Lead a global team based across geographies including vendor resources
  • Excellent communication skills
  • Technically sound with a strong urge towards innovative technology
  • Strong People management experience, demonstrable knowledge in setting, measuring & reviewing objectives, performance reviews & managing people excellently
  • Prepared to work off-work hours when required
  • Demonstrates structured thinking, including recording/tracking/prioritizing/scheduling work against available time and resources
  • Must have in-depth knowledge on at least one or more technology - Server/DB/Network/Storage etc.
  • Expertise working with Infrastructure Management tools, including monitoring, build and release and patch management would be preferred
  • Strong Knowledge of ITIL, Infrastructure KPIs and Service Management Tooling
  • Excellent Stakeholder Management

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Matthew Chung at resume@pinpointasia.com and put ED/VP - Regional Head of Infrastructure Operations/Support - Leading Investment Bank in HK in the subject header.

Data provided is for recruitment purposes only.


Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License # 65791) 

We are also seeking top-calibre candidates for the following exciting roles:
1) PMO Programme Manager - Enterprise PMO Office
2) Data Lake & Analytics Platform Architect
3) Executive Director - Regional Equities Trading System Development Manager

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