E-Client Services

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Societe Generale
  • 16 Oct 18

E-Client Services


Environment




SG CIB

SG CIB is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia.SG CIB provides corporate, financial institutions, investors and public-sector clients with value-added integrated financial solutions.

Specific context of the position

SG CIB offers different products (FX Spot & Derivatives, Fixed Income, Commodities and Structured Products) to our clients for electronic execution and through various platforms. SG CIB works with vendors, recognized for their multi-bank systems and client footprints. SG CIB also promotes and supports its Single Dealer Platform. As part of CLIC department (Client Lifecycle, Integration and Care) the E-client services team is responsible for onboarding clients in Asia Pacific region on our electronic offer and making sure that the client experience is smooth and efficient. The team also acts first point of contact for clients using our electronic execution capabilities and is responsible for troubleshooting and coordinating for issues resolution within our organization. This responsibility also extends to providing accurate feedback and visibility to our clients and front office. In addition, the E-client services team works closely with the Sales to assist them in developing our electronic client footprint in the APAC region. Our focus and commitment to our clients are key to our success.

Mission




Major responsibilities of the team

  • Onboard clients on vendor platforms (Fxall, Bloomberg, 360T, EBSDirect, etc.) and monitor requests - products covered: OTC Fixed income, Currencies and Commodities
  • Act as control for new client onboardings - ensure all approvals are in place (Trading, Regulatory, KYC, Limits) and clients are eligible to access our e-pricing offer
  • Act a primary point of contact for e-trading queries for internal users and for external SG clients
  • Maintenance of existing client base and updating trading setups when necessary
  • Administrate credit limits
  • Work closely with Front Office in improving security, efficiency and clients' satisfaction in our internal processes
  • Support the rollout of SG's Single Dealer Platform in Asia
  • Troubleshoot client queries on their FX, Fixed Income, Rates, and Commodity deal processing on electronic trading platforms
  • Liaising with vendors on issues/queries related to their platforms
  • Escalate issues to our internal Technology team with proper feedback and ensure follow up of the outages
  • Internal communication on various topics with Sales, Trading teams, KYC, COO, Risk, Technology, Middle/Back Office
  • Work closely with other regions to coordinate global initiatives or implement new global guidelines
  • Ensure follow the sun model is well followed - global hotline and global mailboxes
  • Monitoring of price distribution, incidents and trading limits
  • Maintenance of existing client base and updating trading setups when necessary
  • Assist and participate in new initiatives related to the development of the electronic offer


Profile


Key Skill Areas & knowledge required
  • Attention to details and multi-task skill - being able to handle and prioritize between different topics is crucial
  • High level of energy and reactivity required for handling day to day issues efficiently
  • Comfortable in working in a fast paced environment and able to react quickly to incidents and urgent matters
  • Knowledge of Financial products is a plus
  • Ability to work under pressure - working in a dealing room environment
  • Excellent communication skills - working on daily basis with front office staff and external SG clients. Ability to confidently and clearly communicate with them
  • Excellent interpersonal, sense of service, and flexibility are essential requirements
  • The position requires effectiveness, team spirit and eagerness to learn
  • Fluent in written and spoken English
  • Chinese and/or French is a plus
  • Knowledge of KYC and/or Legal negotiations is a plus
  • Previous experience working in a client services role is a plus
  • Previous experience working in an Investment Bank is a plus
Functional Relationships:
Internal: Sales, Traders, COO, KYC, RISK, Middle Office, Back Office, Technology teams, Product Managers
External: Clients, Vendors

Backup:
Other members of the ECS team in other regions