Digital Release and Change Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 20 Sep 18 2018-09-20

Digital Release and Change Manager - Retail Banking and Wealth Management

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Retail Banking and Wealth Management serves more than 38 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Release and Change Manager.

Principal responsibilities

  • ​Recruitment, onboarding, performance management, career development for allocated Digital Release and Change Analysts across HSBC Digital Solutions.
  • Support activities from initial engagement through to ongoing feature enablement supporting all business readiness activity.
  • Ensuring markets are fully equipped to undertake all business readiness activity associated with an individual release of new features including training, communications, pilot testing, operational impact assessment, checklists, procedures, monthly report, ensuring all relevant stakeholders have provided relevant sign off, release approach
  • Support customer and staff pilots where required.
  • Lead activities including management of implementation activities, live proving and running Command and Control meetings to ensure successful delivery of digital releases.
  • Facilitate delivery of local training deliverables to markets contact centre or network to support releases.
  • Support the Senior Digital Release Manager and Senior Digital Change Manager through all activities outlined in role summary and any other activities deemed necessary and relevant.
  • Support markets with delivery of HSBC Digital Solutions digital initiatives and digital Key Performance Indicators through supporting feature enablement and ensuring local market benefits are realised.
  • Support the Senior Business Release Manager through all activities outlined in role summary.
  • Ensure that project activities are delivered within the agreed budget.
  • Provide support to local markets covering internal and external communications, operational impact and training or migration and implementation approach definition, providing consistent support and materials that maximize reuse.
  • Seek opportunities for continuous improvement, process refinement and seeking efficiency.
  • Ensure that project activities are delivered within the agreed budget.
  • Leadership accountability for the development of a team of Digital Release and Change Analysts who will support release and change activity for digital delivery.
  • Work with Senior Business Release Managers and Senior Digital Change Managers to ensure that all activity to support release of new features is planned and governed to time or quality.
  • Passionate about the change agenda and a role model across the stakeholder group.
  • Provide Subject Matter Expertise across all areas of responsibility.
  • Actively share knowledge and seek opportunities to showcase delivery success.
  • Ensure change control and governance aligned to bank standards and replicated throughout deliveries to ensure key responsibilities meet Function Instruction Manual requirements such as Checklist
  • Ensure clear roles and responsibilities are met and that individual and team ownership of tasks meets agreed timeline.
  • Identify key risks, issues and interdependencies and provide appropriate mitigation strategies or escalation as appropriate.
  • Support audit or independent programme assessments as required.
  • Ensure HSBC is not put at any operational or reputational Risk.


Qualifications
Requirements
  • ​Experience of working directly with individual markets or a region to support local business readiness activity needed for delivery of digital change.
  • Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence.
  • Strong planning and governance skills.
  • Subject Matter Expertise of digital channels, including technical, market place and customer considerations.
  • Subject Matter Expertise in internal or external communications, operational impact assessment, training, migration and implementation planning.
  • Strong commercial focus, ability to balance risks versus rewards and maximize cost effectiveness and profitability for the business.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues.
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
  • Good understanding of project methodologies, frameworks and best practice
  • Ability to take a portfolio view and effectively manage multiple market deliveries and releases whilst ensuring each project runs effectively.
  • Respectful of different cultures, working with colleagues from across all five regions North America, Latin America, Middle East, Asia Pacific and Europe

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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