Digital Relationship Manager, SME Banking Digital Relationship Manager, SME Banking …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 03 Sep 21
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 03 Sep 21
See job description for details
​​​​​​ Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Job Responsibilities:
  • Embracing data to gain insights into customers; especially in understanding customers (current / evolving) financial needs
  • Rapidly establish trust with customers to understand the state of customers' business and identifying financial needs
  • Build on the trust to communicate and provide consultation to meet customers' financial needs
  • Actively feedback, participate or drive creation of new and competitive propositions to address customers' financial needs and capture these opportunities
  • Actively feedback, participate or driving robust systematic tracking of results
  • Own 360 relationship with the customer - actively feedback and contribute through designing great customer experiences to ensure customer satisfaction beyond sales Identify opportunities for x-sell, upsell and forward sell to continuously address customers financial needs
  • Keen to learn and open to experiment on new ways of working; not necessarily via F2F meetings but through virtual tools and interactions
  • Be familiar with competition to be able to stay ahead of them.
  • Relevant experience in bank or financial organization is preferred while in a fast-paced environment is a plus
  • Strong empathy: intuitive to customer needs and eager to solve customer issues
  • Strong communication and interpersonal skills; able to build trust rapidly and maintain customer relationships
  • Open to new ways of working and experimental environment
  • Registered RI (Regulated Activities: Type 1 & 4) with passes in HKSI Licensing Examination Papers 1, 7& 8; or equivalent
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