Digital Product Manager, Partnership - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 Jul 18 2018-07-19

Digital Product Manager, Partnership - Retail Banking and Wealth Management

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Product Manager, Partnership.

Principal responsibilities

  • ​Building new customer journeys and propositions with external tools
  • Engage with Software Delivery to construct quality customer experience at improved cost and time to market
  • Working closely with Digital Customer Experience and Service Delivery to improve the delivery effectiveness through available digital channels for Customers
  • Liaise with Regions and Marketing to promote usage and increase activation of customers
  • Apply data, metrics and test results from customer reactions to tailor content, digital marketing and customer interactions to improve Return of Investment and customer returns for the proposition
  • The role holder has primary responsibility for ensuring the proposition features are best in class, simple, easy to use and differentiating
  • The role holder will also be responsible for championing the executive approval of projects to deliver proposition functionality
  • The role holder will act as executive sponsor for the development of digital capabilities and functionality
  • Accountable for the end to end customer experience of the Digital products within the role holders portfolio
  • Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities
  • Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement
  • Refine customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders
  • Competitive assessments, research new technologies and services, assess competitors and new entrants, review regulations for Digital requirements

  • Bachelor degree or equivalent preferable.
  • Hands on experience leading product development teams such as UX designers, software engineers and QA engineers on projects that touch a range of technical platforms
  • Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
  • Strong understanding of Digital business, while experience with travel, lifestyle, and other consumer product development is a strong advantage
  • Proven ability to manage third party partners both in partnership development when required, and ongoing partner management
  • Possess a blend of business and technical savvy, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
  • Customer focused, results based approach, able to deliver to deadlines
  • Demonstrates flexibly when addressing shifting or competing priorities
  • Proven ability to influence large teams without direct leadership authority
  • Strong Analytical and Presentation skills
  • Energetic, positive attitude and team player
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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