Digital Product Manager - HSBC Insurance

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 21 Sep 18 2018-09-21

Digital Product Manager - HSBC Insurance

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Digital Product Manager .

Principal responsibilities

  • Accountable for the end to end customer experience for sales, servicing and marketing of agreed digital products
  • Responsible for alignment of customer experience with other products, channels, and propositions
  • Responsible for delivery of agreed products in digital channels that continuously evolve via consumer test and learn and quickly develop into commercially successful lines of business or experiences
  • Has a clear understanding of customer needs, market trends and mobile first technologies and defines a digital strategy that takes these into consideration
  • Responsible for the definition and development of improvement opportunities across customer experience and digitally native capabilities
  • Refines customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders

  • Bachelor's degree or equivalent preferable
  • Experience in delivering digital transformation with tangible outcomes either within financial services industry or other organisations. Candidates with non Financial Services background will be expected to explain how their experience can benefit banking industry
  • Ideally, past work experience with digital insurers, for example, PingAn Direct, or other companies, for example, Expedia, Google, Apple, Fintech style companies
  • Hong Kong market experience, preferable if includes other Asian or global markets
  • Experience with User Led Design, prototyping, working in Agile environment
  • Strong analytical and presentation skills
  • Energetic, positive attitude and team player
  • Fluent English, day to day work language is English. Fluency in Mandarin Chinese as well would be preferable
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.