Digital Product Manager Digital Product Manager …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Digital Product Manager
The Digital Channels and Experience team is responsible for building the digital platform and ecosystem for the consumer banking business in Hong Kong.
Job description
  • Be an integral part of the team to build the digital ecosystem and platforms for Consumer Banking of Citi in Hong Kong to acquire and engage with customers digitally
  • Be the focal point and Centre of Excellence for bringing in innovative solutions to deliver best-in-class customer experience and resolve customers' pain points
  • Design the consumer's digital journey on our digital assets with good customer experience and maximize the opportunity for product acquisition/ cross-selling
  • Deliver digital projects to offer products and services in Hong Kong via digital channels by working closely with a wide range of stakeholders including Marketing, product owners, operations and technology, control functions, and external vendors in a multi-cultural environment
  • Review the product requirements and features against relevant regulatory requirements, and prepare risk assessment to ensure compliance with both internal and regulatory requirements
  • Prepare project documentation for user requirements, testing plan, risk assessment and internal training
  • Work closely with regional and global teams for project preparation and prioritization, in a multi-cultural environment
  • Minimum of 3 years' experience in financial services, with a strong focus on digital related roles
  • Digital savvy with keen interests in mobile and financial technologies and trends
  • Basic knowledge of regulatory framework and requirements in HK with regards to fintech and digital development
  • Experience in projects using both agile and waterfall development methodology frameworks
  • Strong business acumen and analytical ability
  • Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
  • Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK------------------------------------------------------
Time Type :Full time------------------------------------------------------
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