Digital Banking Manager-Celebrated Sizable Bank

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • Robert Walters Hong Kong
  • 24 Nov 17 2017-11-24

Our client is one of the leading banks in Hong Kong. They are expanding the digital banking team. This role will focus on project management.

Responsibilities

  • Formulate / develop digital strategies to drive the next generation of digital banking
  • Lead/coordinate the implementation of key digital initiatives including digital platform migration project
  • Plan / implement digital projects to integrate lifestyle and banking appetite with artificial intelligence
  • Design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website/mobile app / web / chatbot as a result to deliver ambitious growth in digital traffic and usage
  • Work closely with a wide range of stakeholders including product owners, technology, compliance and external vendors to construct and deliver quality services in digital channels
  • Conduct researches on the best and evolving market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
  • Interpret digital journey and engagement effectiveness, and identify learning, insights and actions

Requirements

  • University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
  • Minimum of five years' experience in digital project management and implementation, candidates with less experience will be considered for the post of Assistant Digital Banking Manager
  • Energetic and excited about web and mobile technologies and bring digital ideas to real life
  • Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
  • Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
  • Good presentation and project management skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery