Desktop Support Engineer Desktop Support Engineer …

Cognizant
in Hong Kong
Permanent, Full time
Last application, 22 Nov 21
Competitive
Cognizant
in Hong Kong
Permanent, Full time
Last application, 22 Nov 21
Competitive
Desktop Support Engineer
Key Responsibilities:
  • Oversee and update assigned support service requests.
  • Handle daily technical support activities on desktop support, data network and server management.
  • Setup desktop computers and peripherals and test network connections.
  • Install and test desktop software applications and internet browsers.
  • Train end users on usage of computer hardware and software.
  • Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients.
  • Adhere to policies as per corporate manuals and directives.
  • Extend computer support for systems software and hardware.
  • Setup computers and install software for various applications and programs.
  • Interact with staff on desktop problems and their resolution.
  • Network and connect computers within organization to better communication.
  • Maintain computer peripheral devices like printers and resolve associated problems.

Role requirements
  • Proven work experience as a Desktop Support for 2-6yrs
  • Hands-on experience with Windows environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attit

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