Deskside Support Specialist Deskside Support Specialist …

Cognizant
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Deskside Support Specialist


Job Summary: Deskside Support Specialist
Experience: 5+ years
Work location: Hong Kong


Job Description:

  • Provide Onsite Deskside support in providing ITIL based Incident Management, Problem Management and Request fulfillment service
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
  • Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
  • Provide services to organizations spread across multiple locations and collaborating remotely with staff in remote locations
  • Attend in-person meetings and in the IT window with clients to analyze, troubleshoot and diagnose hardware problems
  • Provide end user support for various models of the iPhone, Android, and other Active Sync mobile devices
  • Supporting corporate VOIP phone system
  • Creating and managing accounts in Active Directory and Exchange
  • Support a video conferencing system
  • Ensure that resolutions are consistent with company standards

Required Skills:

  • 5+ years experience in providing end user support on multiple computer platforms: MAC, Windows, Linux and mobile devices
  • Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers
  • Experience in providing services to users spread across multiple locations and collaborating remotely with staff in remote locations
  • Experience with creating and managing accounts in Active Directory and Exchange
  • Operating System - Expertize on Win10, enterprise image install and OS troubleshooting to isolate the issues. Exposure with Mac Support
  • Hardware - Core HW support experience for Dell/Lenovo branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for Santa Clara and Remote users
  • Client Software - Experience with MS Office 2016 and Office 365, Symantec Antivirus, other applications bundled with user machines
  • Mobile Apps - Basic install and troubleshoot native apps
  • Good knowledge of various hardware types and form factors
  • Expert knowledge of Windows operating systems and Microsoft Office suite of applications
  • Knowledge of network configurations: LAN, Wireless and VPN Excellent with procedural and process-oriented documentation
  • Ability to communicate clearly with technical and non-technical audiences, both written and verbally
  • Very good customer service and interpersonal skills
  • Ability to prioritize tasks among many competing requests
  • Ability to work in a team environment

About Cognizant:

Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on Fortune 500 2017 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter: Cognizant.



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