Deskside Support Analyst Deskside Support Analyst …

Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Deskside Support Analyst
Job Description
  • Installing and configuring hardware and software components to ensure usability.
  • Troubleshooting hardware and software issues.
  • Ensuring electrical safety standards are met.
  • Repairing or replacing damaged hardware.
  • Upgrading the entire system to enable compatible software on all computers.
  • Installing and upgrading anti-virus software to ensure security at the user level.
  • Performing tests and evaluations on new software and hardware.
  • Providing support to users and being the first point of contact for error reporting.
  • Establishing good relationships with all departments and colleagues.
  • Conducting daily backup operations.
  • Managing Inventory - Create Forecast for the upcoming months
  • Shipment Tracking - Tracking vendor shipment tracking
  • Shipping and Receiving - Shipping damaged/faulty OEM equipment's and receiving replacements
  • Handling Shipments and Vendor Equipment Deliveries.
  • Managing technical documentation.

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