Deputy/Assistant Teleservices Manager - (Contact Centre, Integrated Banking Services) Deputy/Assistant Teleservices Manager - (Contact  …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Deputy/Assistant Teleservices Manager - (Contact Centre, Integrated Banking Services)
Responsibilities:
  • Deliver quality services to customers of "Cross-boundary Wealth Management Connect" through inbound and outbound calls in order to achieve business targets
  • Identify existing and prospective customers' financial needs, including both products and services
  • Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions
  • Propose resolutions and ensure formulations are in line with the overall business strategic goals, particularly optimize the retention of existing customers
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
  • Address customer feedback / complaints professionally

Requirements:
  • Degree or above
  • Possess qualifications in HKSI
  • With qualifications in IIQE is an added advantage
  • At least 2 years of relevant working experience in banking / financial institution and hotline customer services experience
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Applicants with less experiences will be considered as Teleservices Executive
  • Applicants with more experiences will be considered as Teleservices Manager

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