Deputy/Assistant Teleservices Manager - (Contact Centre) Deputy/Assistant Teleservices Manager - (Contact  …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Deputy/Assistant Teleservices Manager - (Contact Centre)

Responsibilities:

  • Handle customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
  • Deliver quality services to customers through inbound and outbound calls
  • Provide after-sale services to diverse customer types
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

  • Degree or above
  • At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Possess hands-on PC skills in using MS Office applications and Chinese inputs
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • With qualifications in IIQE and HKSI is an added advantage
  • May required on-shift duty as needed
  • Candidate with Less experience will be considered as Teleservices Executive


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