Deputy/Assistant Business Strategy Manager (Omni, Strategy Team) Deputy/Assistant Business Strategy Manager (Omni,  …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Deputy/Assistant Business Strategy Manager (Omni, Strategy Team)
Responsibilities:
  • Align with the bank's business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans
  • Conduct in-depth market and industry research and analysis on omni-channel development trends, and formulate omni-channel strategy based on customer needs and the latest fintech applications
  • Conduct qualitative and quantitative analysis on the performance, efficiency, customer behavior and projects implementation in various online and offline channels, and propose customer experience optimization suggestions;
  • Work with various business units to formulate and monitor the implementation of bank-wide channel strategies and mechanisms whenever necessary
  • Identify business opportunities and areas of improvements by agile and design thinking with analytical support
  • Keep track of and collect any progress of projects, and assist supervisors in producing management analytical reports
Requirements:
  • Bachelor degree or above
  • With at least 1 years or above relatvant experience in banking or hotline service
  • Familiar with common softwares, i.e. MS office application(Word, Excel, PowerPoint and etc.) and Chinese & English input method


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