Deputy/Assistant Business Strategy Manager (Omni Channel Management, Chatbot Team) Deputy/Assistant Business Strategy Manager (Omni  …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Deputy/Assistant Business Strategy Manager (Omni Channel Management, Chatbot Team)
Responsibilities:
  • Manage and maintain Intelligent Knowledgebase and Voice Navigation System
  • Work closely with segment and product managers, provide the most optimal solutions and recommendations
  • Continuous monitor and review the knowledgebase, ensure accuracy and get the knowledgebase updated timely
  • Update and enhance the content, design and structure of knowledgebase based on customer enquiry trend and feedback
  • Draft system requirements test cases, undertake UAT and produce authentication. Communication and coordination among all stakeholders to ensure successful project implementation and delivery
Requirements:
  • Degree holder or above with major in Business Administration, e-Commerce, Information Technology or related disciplines
  • At least 1 year of experience in banking industry and e-banking development areas with exposure to Personal & Corporate Banking of Internet and Mobile Banking channels is highly desirable
  • Be a good team player and self-motivated with strong analytical mindset
  • Good command of both Chinese and English, spoken Mandarin is preferable
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
  • Candidates with less experience will be considered as Assistant Business Strategy Manager


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