Customer Support Engineer (OMS vendor) Customer Support Engineer (OMS vendor) …

Recruit Logic
in Hong Kong
Permanent, Full time
Last application, 25 Jul 21
Recruit Logic
in Hong Kong
Permanent, Full time
Last application, 25 Jul 21
To ensure timely and high-quality responsiveness on front-line (Level 1) support desk in Asia.

Key Responsibilities:

  • Work with business as 1st level technical contact, understand and analyze product related problems and work towards the resolution.
  • Work with regional broker-dealers and exchanges on behalf of our clients to resolve trade-related issues via FIX protocol.
  • Actively identify incidents and manage incident resolution process
  • Work with appropriate support providers to analyze root cause and provide permanent fix or temporary workaround.
  • Escalate issues on a priority basis
  • Proactive monitoring and management of business-critical systems, legacy applications, data handling and data delivery infrastructure to identify issues, trends and potential problem areas.
  • Carry out tests in production, UAT and development scenarios
  • Ensure compliance with departmental policies & practices.


Education/Qualifications:  B.Tech/M.C.A./M.Tech/M.S.

2-3 years in application support

Mandatory Skills:
Excellent communication skills in English– read, write, listen and speak
Excellent problem solving, planning, organizational skills
Hands-on experience with FIX protocol
Basic knowledge of database, testing and networking
Must be willing to help people, at all levels within the organization, solve problems with a patient and composed demeanour.
Able to work according to a shift schedule.

Preferable Skills:
Previous experience in financial services a clear plus, but other relevant industries will be considered based on project depth.
Exposure to electronic trading concepts & trading systems


  • FIX Protocol
  • JAVA
  • Oracle DB
  • Various server OS Platforms (Windows, Linux, Solaris etc)
  • Scripting (shell, batch, powershell etc)
  • VWware
  • Citrix
  • JIRA, Confluence, Lotus Note, Asana, Symphony, Workday, MS Team
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