Customer Support Engineer Customer Support Engineer …

TEKsystems Hong Kong
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
TEKsystems Hong Kong
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Customer Support Engineer
IT Client Support Engineer

Our Client is a leading financial service provider, they are now looking for a Technical Client Support Engineer to join the team.

What you'll do
  • Provide technical support within own area of expertise for Banking & Financial Institutions clients
  • Establish the root cause of problems and provide end-to-end service support, by resolving it individually or escalating it
  • Ensure support services are aligned with Service Level Agreement, and provide measures to prevent recurrence
  • Participating in products improvement projects and drive project delivery
What you'll need
  • Open to non-FI background candidates
  • 3-5 years of technical support experience on applications or infrastructure; OR similar client support experience
  • Technical knowledge in SQL, LINUX or UNIX
  • Excellent communications skills, client management
  • Fluent in English is a must, Cantonese would be a plus
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