Customer Success Specialist – Hong Kong Customer Success Specialist – Hong Kong …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
You will play a pivotal role in ensuring customer service excellence across the APAC region and contributing to overall organizational growth and success. As a key player of the Customer Success Team, you will support new and existing customers on the full cycle order fulfilment process and offer the best solutions to our professionals and resolving their problems in shortest possible time. Join us now and look forward to unparalleled career growth!

A typical workday in the life of a Customer Success Specialist:

Internal support to the Customer Success Team

  • Order fulfilment – processes inventories accurately and timely
  • Setup new customer accounts and maintain good record of documentation for audit purposes
  • Generate scheduled or ad hoc reports by using our internal reporting platform – Tableau
  • Liaising with 3rd party vendor on technical setups
  • Follow policies and procedures accurately and efficiently
  • Ad-hoc work tasks as deemed appropriate

External Support to our professionals and candidates 

  • Handle a small portion of our credit customer - provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Respond to enquiries professionally via phone or email
  • Be an advocate of our professionals and candidates – escalate issues or product improvement feedback to product stakeholders
  • Keep up-to-date with the latest website features in order to advise professionals with the best practices

Our ideal candidate embodies the following traits and values:

  • Meticulous and able to perform routine administrative tasks accurately and efficiently
  • Passionate in technology, and agility at learning new products and features
  • Positive and greet changes as opportunities
  • Curious and embrace continuous process improvement
  • A team player who can work independently and yet at the same time, enjoys collaborating with others toward a common goal

Required and/or Preferred Qualifications from you:

  • 1-3 years of working experience in similar capacity
  • Enthusiastic and passionate candidates without experience are welcome to apply too
  • Good verbal and written communication in Cantonese and English 
  • Tech savvy with good proficiency of Microsoft and web-based applications


Company Overview

eFinancialCareers, a DHI service, is the world’s leading financial services careers website, and the place to go for financial careers and talent.

eFinancialCareers provides finance professionals with the latest job opportunities, career information and invaluable industry insights they need to maximise their potential. The site connects them to roles within many of the world’s most respected financial organisations.

Through its recruitment solutions eFinancialCareers provides financial services recruiters a vital competitive edge by enabling them to source the highly qualified professionals they need to achieve their strategic ambitions - quickly and efficiently.

eFinancialCareers offers local websites in 19 markets across North America, Europe, Asia-Pacific, and the financial centres of the Middle East.