Customer Services Officer

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Allegis Global Solutions
  • 21 Feb 18 2018-02-21

Be the voice behind one of the world’s largest banks

Are you looking for a career filled with opportunities to develop your skills and fill your mind with future potential? Here is your chance to start or continue to grow your career by being part of our fast-growing team of Customer Service Officers in our contact centre in Hong Kong. In return for your world-class customer service to our premier customers through multiple touchpoints including inbound and outbound calling activities, we offer opportunities, support and rewards that will take you further. If this sounds like something you want to be part of, simply get in touch.

Exceed customer expectations and we will handle your career
From the day you join our team, you will have access to a competitive benefits package, which includes:

  • A competitive basic salary and a quarterly bonus scheme
  • HealthPlus medical insurance coverage for yourself, your spouse and children which includes Chinese bonesetters, medical check-up and dental
  • A market-leading employer pension contribution of up to 13% 
  • Attractive benefits such as 18 days paid annual leave and additional significant life event leave (e.g. marriage, birthday and maternity) that take care of your well being 
  • A staff rate housing loan with maximum loan up to 100% of the valuation or purchase price
  • Preferential terms on employee banking including loans, credit facilities, and credit cards
  • Support for acquiring any required job-related licenses
  • Access to sports club and employee catering outlets
  • 5-day work in shift pattern, with overnight shift allowance provided
  • Progressive career advancement opportunities

Provide stand-out service customers can rely on
Here’s just some of what you’ll be doing each day in our Customer Contact Centre:

  • nteracting directly with premier customers via calls at all stages of the business relationship, ensuring that each customer has a pleasant experience
  • Speaking with each customer and identify their needs before recommending the appropriate product or service
  • Resolving customer issues and complaints with calmness and respect by identifying the issues as quickly as possible and offering an appropriate resolution that satisfies the customer and is in compliance with company regulations
  • Achieving individual performance expectations and development while maintaining appropriate operational risk control and compliance in all activities

Make the most of your passion for helping customers
To improve your chances of landing this role, you should possess the following:

  • Excellent customer-serving manner, communication and problem-solving skills
  • Provide basic and numerical reasoning when handling customer enquiries
  • Ability to advise, communicate, empathise, resolve conflict and respond sensitively to clients
  • A strong sense of acknowledging emotions and handling requests effectively whilst asking appropriate probing questions
  • Positive attitude with willingness to help others
  • Flexibility to work on shift duties, which include evening or overnight shifts on rare occasions
  • Good command of Cantonese. A good command of English and Mandarin is advantageous
  • Holder of insurance or investment licenses (preferred but not a must)
  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education (with a pass in either Chinese and Mathematics, or English and Mathematics) or above

Still interested?