Customer Services Manager (Corporate Service Optimization Centre)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Bank Of China (Hong Kong) Limited
  • 18 Dec 17 2017-12-18

Customer Services Manager (Corporate Service Optimization Centre)

Responsibilities:

  • Analyze and suggest optimization solution in the area of corporate customer service delivery, coordinate and implement the workout plan, and review its effectiveness
  • Handle corporate customers' feedbacks and complaints, analyze customer opinions and complaints, identify areas for enhancing service quality, and prepare reports and recommendations
  • According to corporate customer special service delivery request or situation, coordinate and communicate with related units to discuss for any alternative solution
  • In line with front-line to cooperate with middle and back end units, in order to provide excellent after-sales services to our corporate customers
  • Prepare business and process report
  • Perform other duties assigned by supervisors
Requirements:
  • University degree or above with major in Business Administration / Economics / Marketing / Finance etc.
  • At least 3-5 years working experience in banking or financial industry
  • Good analytical skill
  • Good problem solving technique
  • Excellent interpersonal and communications skills, and to be a good team player with strong common sense
  • Self-motivated, proactive and responsibility
  • Sound knowledge of Banking Products
  • Good writing and reporting skill
  • Proficient in computer applications, such as MS Word, Excel, PowerPoint and Chinese Word Processing