Customer Service Officer (bank back office, contract) Customer Service Officer (bank back office,  …

Allegis Global Solutions
in Hong Kong
Contract, Full time
Be the first to apply
14-16k
Allegis Global Solutions
in Hong Kong
Contract, Full time
Be the first to apply
14-16k
The role is based on-site with our client, a reputable global bank with a strong presence in Asia Pacific. They are looking for some assistant to join the team.

Job Nature:

  • Support the day-to-day credit card dispute processing.
  • Provide support on credit card dispute handling to achieve the best customer experience and mitigate cardholder complaints.
  • Provide advice to support the team in handling the dispute cases.
  • Handle all credit card arbitration/compliance cases justification for the case filing to card association for ruling.
  • Ensure the customer dispute handling procedures to cope with the internal policy.

Job Requirements:

  • Bachelor’s degree with 1 year or above of experience on credit card or back office customer service sector ; experience in Call Centre is preferable
  • Fresh graduates are also welcomed
  • Good writing, communication and interpersonal skills
  • Good customer services skill
  • Fluency in English and Mandarin
  • People oriented and willing to take up new challenge
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