Customer Service Officer - Corporate Banking Customer Service Officer - Corporate Banking …

HSBC
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
HSBC
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
HSBC
Customer Service Officer - Corporate Banking
Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC's international network and broad range of market leading banking products and services.

We are currently seeking a high caliber professional to join our team as Customer Service Officer.

Principal responsibilities
  • Support Relationship Managers in delivering efficient and quality service to customers
  • Act as major contact point with customers support functions to ensure smooth account operations
  • Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers


Qualifications
Requirements
  • ​Customer focused and have strong interpersonal and problem solving skills
  • Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
  • Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
  • Fluent in spoken and written English with knowledge in Putonghua is an advantage
  • Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint
You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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Company Overview

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

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