Customer Service Manager - Retail Banking and Wealth Management Customer Service Manager - Retail Banking and  …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Customer Service Manager - Retail Banking and Wealth Management
Join our fast-growing Asia Wealth Management teams

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Customer Service Manager.

Principal responsibilities

  • Monitor the branch's performance and make changes if necessary
  • Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
  • ​Manage the platform and counter focus and ensuring that customers are receiving high levels of customer service
  • Be responsible for coaching staff to consider customers current and future circumstances


  • Possess proven customer service and branch operations experience
  • Totally customer focused mindset and good commercial orientation
  • High degree of personal drive and resilience
  • Possess Investment and Insurance licenses
  • Good written and verbal communication skills, fluent in English and Cantonese and Putonghua.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Company Overview

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

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