Customer Service Clerk (1-month contract - Vietnamese speaking) Customer Service Clerk (1-month contract -  …

Michael Page
in Hong Kong
Permanent, Full time
Be the first to apply
207984
Michael Page
in Hong Kong
Permanent, Full time
Be the first to apply
207984
• Attractive salary package • 15 days of annual leave
About Our Client
Our client is one of the fast-growing financial institutions in the Greater China Region. Business aims to help SME (10,000 funding SMEs) businesses to raise affordable working capital from professional investors through the online trade platform. With a mind to further expand their business in Hong Kong, they are now seeking for a business-minded candidate to drive for an innovative and digital servicing model to exceed their customer expectation.

Job Description
  • Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner
  • Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty
  • Handle and resolve customer complaints promptly and escalate to team head if necessary


The Successful Applicant
  • 1-2 years of experience in customer service/ client servicing/ call center (Banking/ Investment/ Fintech or other Financial Services) is preferred. Fresh graduate will also be considered
  • 5-8 years of experience will be considered as a senior position
  • Good in verbal and written English and Mandarin
  • Excellent in customer service mindset and interpersonal communication skill


What's on Offer
  • Attractive salary package with year end bonus
  • 15 days of annual leave
  • Shift duties is required (5 days work week)
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