Customer Care Officer Customer Care Officer …

OCBC Wing Hang Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
To be confirmed
OCBC Wing Hang Bank Limited
in Hong Kong
Permanent, Full time
Be the first to apply
To be confirmed
The incumbent is responsible to handle complaint hotline and investigate complaint case and reply to customer.

Responsibilities:

  • Handle the complaint hotline
  • Investigate the complaint case and reply to customer
  • Communicate with other parties for complaint handling
  • Prepare complaint investigation report and keep record
  • Identify service deficiency via complaint handling and suggest improvement

 

Requirements:

  • University degree or equivalent
  • At least 1 year working experience in complaint handling in banking industry
  • Good PC skill
  • Pleasant and self-motivated
  • Good communication and interpersonal skills

 

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

 

 Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com.

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