For Recruiters

Customer Care Associate (HK, perm, office hours)

Hays Malaysia
Hong Kong
Posted 5 days ago Permanent -
R
Posted by
Raven Bassi
Recruitment Consultant
Calling candidates with experience in customer service. Candidates with extensive experience may be appointed as Senior Customer Care Associate

Your new company

The company you will be joining is an established multinational insurance company in Hong Kong which is expanding its services. One of the most established players in the industry, this company invests heavily in providing its customers a best-in-class experience, to accomplish this they are looking for passionate Customer Service individuals to join this fast-growing team.

 

Your new role

  • Handle customers’ enquiries through incoming phone calls, emails, website (no sales involved)
  • Conduct necessary research and follow-ups to solve customers' issues
  • Log all enquiries according to standard operating procedures
  • Manage customer complaints and escalations
  • Support team members and perform ad hoc tasks as requested by supervisor

 

What you'll need to succeed 

  • Minimum 1 year of customer service experience, preferably in a call centre environment
  • University qualification
  • Candidates with extensive relevant experience may be appointed as Senior Customer Care Associate
  • Good spoken and written Cantonese and English. Proficiency in Mandarin (Putonghua) will be an advantage.
  • IIQE qualifications are preferred not essential

 

What you'll get in return

  • Permanent employment
  • Career advancement 
  • Work-life balance
  • Excellent work environment and culture

 

What you need to do now 

If you are interested in the above role or similar roles, click “apply now” to send your latest CV (Word/pdf file). We will get in touch with you if your profile is suitable. 

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