Contract Project & Operations Lead Contract Project & Operations Lead …

Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Contract Project & Operations Lead
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Job Responsibilities
  • Participate in the day-to-day operations (including policy change request processing) of the assigned business units in order to gain a thorough understanding of the as-is flow of work, pain points, short and long term goals of the business strategy
  • Analyse business demand for IT system support, automation & digitalization of business processes and mapping customer journeys
  • Derive system requirements from business demands and translate into user story documentation
  • Produce 'As Is' and 'To Be' process models as required
  • Participate in scrum development process as required per project, such as backlog planning or end-of sprint demos
  • Challenge stakeholders where appropriate during the requirements elicitation process
  • Prepare and execute testing on the To-Be model
  • To embed modern testing approaches as a part of a whole-team responsibility for quality
  • To work proactively with the team to instill quality into our deliverables
  • Contribute to improving delivery efficiency through strategic thinking, innovation and methodology improvement

Job Requirements
  • Associate degree or above graduates
  • Minimum 5 years of working experience in life insurance industry / Business Analyst
  • Experience in leading and delivering Agile projects in a distributed agile environment preferably within insurance or financial services
  • Comfortable working as a self-starting individual, but have a predominantly collaborative approach to implement and influence positive change in people and processes
  • Support a customer-minded focus to our delivery approach, including understanding and advocating our customers' wants and needs
  • Passionate about quality and testing deliverables with an Agile mindset
  • Possess strong analytical, problem solving and decision making skills
  • Experience Manually Testing across Web / Application products
  • Proficiency in MS applications (including Chinese word processing)

* Candidates with lesser experience will be considered as Project & Operations Specialist; Fresh graduate will be considered as Project & Operations Assistant