Consumer Bank - Customer Segment Portfolio Management, Vice President Consumer Bank - Customer Segment Portfolio  …

Citi
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Citi
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Citi
Consumer Bank - Customer Segment Portfolio Management, Vice President
Responsibilities:
  • To manage and grow segment portfolio through product penetration and channel usage build up
  • Perform portfolio analysis to identity risk and opportunities in the portfolio
  • Strategize and formulate the effective business model for expanding the all segments, including customer segmentation, channel optimization, products offering expansion, communications, etc.
  • Work with different product / channel teams on product cross-sell strategy so as to maximize the segment revenue.
  • Work closely with frontline sales to ensure proper delivery of customer engagement model to enable excellent customer experience.
  • Enhance customer loyalty and stickiness through customer delight and communication. Proactively retain customer through effective gating process.
  • Develop segment holistic communication plan to increase awareness and usage of expanded network, new banking services and product subscription.
  • Ensure proper flows and processes are in force for the touchpoints to deliver the sales and service pledge

Qualifications:
  • University graduates with at least 8 years relevant experience in the banking industry
  • Experience in segment portfolio management and digital project management are preferred
  • Proactive & flexible, and able to work under pressure
  • Excellent analytical, interpersonal and presentation skills
  • Numerical & strong logic
  • Proactive to drive business and adopt to dynamic environment
  • Good command of written and spoken English and Chinese


Job Family Group:
Product Management and Development
Job Family:
Market Segments and Services
Time Type:
Full time
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