Consumer Bank - Customer Segment Portfolio Management, Vice President
- To manage and grow segment portfolio through product penetration and channel usage build up
- Perform portfolio analysis to identity risk and opportunities in the portfolio
- Strategize and formulate the effective business model for expanding the all segments, including customer segmentation, channel optimization, products offering expansion, communications, etc.
- Work with different product / channel teams on product cross-sell strategy so as to maximize the segment revenue.
- Work closely with frontline sales to ensure proper delivery of customer engagement model to enable excellent customer experience.
- Enhance customer loyalty and stickiness through customer delight and communication. Proactively retain customer through effective gating process.
- Develop segment holistic communication plan to increase awareness and usage of expanded network, new banking services and product subscription.
- Ensure proper flows and processes are in force for the touchpoints to deliver the sales and service pledge
Job Family Group:
- University graduates with at least 8 years relevant experience in the banking industry
- Experience in segment portfolio management and digital project management are preferred
- Proactive & flexible, and able to work under pressure
- Excellent analytical, interpersonal and presentation skills
- Numerical & strong logic
- Proactive to drive business and adopt to dynamic environment
- Good command of written and spoken English and Chinese
Product Management and Development Job Family:
Market Segments and Services Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi
View the " EEO is the Law
" poster. View the EEO is the Law Supplement
View the EEO Policy Statement
View the Pay Transparency Posting