Clients Service Manager, Priority Banking Clients Service Manager, Priority Banking …

Standard Chartered Bank Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank Hong Kong
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
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The Role Responsibilities & Our Ideal Candidate

  • To assist the Senior Branch Operation & Service Manager and Relationship Manager to:
  • Achieve / exceed the business targets set

  • Control and administer the daily operations from Priority Banking customers

  • Ensure that office rules and operational procedures are strictly adhered to

  • To support Relationship Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition 

  • To maintain high standard of service to support business acquisition / maintenance.

  • To assist Senior Branch Operation & Service Manager to supervise the overall operations of the Priority Banking Team.
  • To bring to the attention of the Senior Branch Operation & Service Manager any problems encountered together with any recommended solutions.

  • To facilitate sales, service monitoring by up-keeping all necessary data tracking and system input.To conduct sales activities via tag-on, cross-selling through customer enquires screening and compiling potential prospecting list.To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation.

  • To facilitate sales, service monitoring by up-keeping all necessary data tracking and system input.
  • To conduct sales activities via tag-on, cross-selling through customer enquires screening and compiling potential prospecting list.

  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

  • To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation.

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