• Competitive
  • Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-04-22

Client Solutons Assistant

  • Location: Hong Kong
  • Salary: Competitive
  • Job Type: Full time

Client Solutons Assistant

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  • To handle Outbound service calls to customers
  • Attend to emails enquires and provide prompt responses to branches via inbound calls
  • Mark follow up calls to customer in relations to their service requests
  • To handle retrieval and chargeback cases are processed in compliance with card schemes dispute regulations and handle in professional manner
  • To assist the team leader to supervise the day-to-day performance on Chargeback Services
  • Identifying the initiatives to further improve the productivity and better customer experience
  • To assist the team leader in managing operations risks and ensure internal control procedures are well implemented in protecting the bank from potential financial losses on dispute cases
  • To provide supporting in ensuring the services delivery to meet the agreed performance standard
  • To perform User Acceptance Tests and other ad-hoc assignment as required from time to time

              Our Ideal Candidate
              • University graduate with strong customer services skill
              • Call Centre experience is preferable
              • Solid banking or credit card chargeback experience is an advantage
              • Financially numerate with excellent Excel and PC skills
              • Ability to work independently and under tight deadlines and time pressure
              • Customer centric, good interpersonal and communication skills
              • Good command of spoken and written English, Mandarin preferable

              Apply now to join the Bank for those with big career ambitions.