Client Services VP Client Services VP …

Michael Page
in Hong Kong
Permanent, Full time
Last application, 29 Sep 20
Michael Page
in Hong Kong
Permanent, Full time
Last application, 29 Sep 20
• Well established stable business• Range of clients
About Our Client
My client is a well established Financial Services business headquartered from North America with strong leadership in place. As one of the market leaders they work with top tier institutions providing an array of services for different needs.

Job Description
  • Service delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution and effectively communicating client concerns/needs to partners
  • Maintains client service levels to dedicated client/s by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key clien
  • Operates independently; has in-depth knowledge of business unit/ function
  • Manages large and/or complex projects such as strategic change management, new business/product initiatives, process re-engineering, merger and acquisitions integration and provides multi-disciplinary consulting service such as marketing and technology to business groups
  • Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met
  • Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
  • Responsible for identifying and addressing service issues as and when they arise
  • Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
  • Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients
  • Complex problem resolution for a range of clients
  • Interacts with various operations areas to improve processes, oversee software installations, and research processing problems or resolve client inquiries
  • Maintains risk management and compliance programs and activities for their assigned group
  • Strategic in developing, implementing and administering programs within functional areas

The Successful Applicant
  • Experience working in a client services function covering a range of clients
  • Excellent oral and written communication skills are required.
  • Knowledge of financial industry operations, including fiduciary services and use of trust systems is required.
  • Fund Accounting work experience, preferred
  • Proficient in English and Chinese language
  • Analytical and problem solving skills is required

What's on Offer
This candidate will receive a competitive package as well as an environment that promotes development and progression.
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