Client Services Manager (English and Mandarin is a must)

  • Attractive Package + Bonus
  • Hong Kong
  • Permanent, Full time
  • Pacific Focus
  • 15 Dec 17 2017-12-15

A leading US bank is looking for an experienced candidate in Client Servicing and Fund Accounting to join the Global Fund Services as an account manager.

Responsibilities

  • Responsible for service and delivery to one or multiple clients within their area of specialization (Fund Accounting)
  • Ensures and maintains client service levels to dedicated client(s) by ensuring the timely and accurate delivery of reports / information, attends operational meetings both internally and externally with key client(s)
  • Operates independently; has in-depth knowledge of business unit / function
  • Manages large and / or complex projects such as strategic change management, new business / product initiatives, process re-engineering, merger and acquisitions integration and provides multi-disciplinary consulting service such as marketing and technology to business groups
  • Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers regionally and globally to ensure client service needs are met consistently
  • Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
  • Responsible for identifying and addressing service issues as and when they arise
  • Provides technical expertise for new or complex products / services and oversees the implementation of new processes to support these products / services on an ongoing basis to ensure that client needs are met
  • Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients
  • Assists client(s) and partners with complex problem resolution

 

Requirements

  • A College or University degree with proven client servicing and fund accounting experience
  • Excellent oral and written communication skills are required in English, Putonghua and / or Cantonese
  • Strong technical knowledge of fund accounting
  • Proven client servicing experience
  • Analytical and problem-solving skills is required