Client Services/Data Analytics - Chinese speaking Client Services/Data Analytics - Chinese speaking …

Michael Page
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 03 Jul 20
Michael Page
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 03 Jul 20
• Reputable Asset Manager• Great prospects
About Our Client
My client is a market leading Asset Manager with an array of inhouse products as well as third party products for both institutional and personal clients. With a strong and stable foundation, their Regional hub in Hong Kong looks to grow their footprint here in Asia.

Job Description
  • Handle client queries and investigations on clients behalf
  • Problem solve working individually or communicating with various teams to resolve
  • Assist team head/lead to identify and develop requirements for current and future client servicing model
  • Leverage available data and analytics from various sources (e.g. operations, systems, customer feedback) to generate insights on customer behaviours and improvement opportunities
  • Proactively lead and participate in projects and new initiatives within the business
  • Perform User Acceptance Test / Health-check for system and applications upgrades
  • Perform quality assurance on client services and tasks
  • Other tasks or duties assigned by the line managers

The Successful Applicant
  • University graduate in business, finance, economics or a related discipline
  • Experience in data analysis and reporting, and project management is highly desirable
  • Solid experience in client services within banking/fund management industry.
  • Excellent communication skills both written and oral in English and Chinese (Cantonese and Mandarin)
  • Registration with SFC and MPFA is a plus
  • Familiar with Microsoft Office applications such as Excel, Powerpoint and Word
  • Ability to work on multiple tasks/priorities with a strong client service focus
  • Open-mindedness & positive attitude to work
  • Strong problem-solving skills, can work independently and in a team setting
  • Can conduct himself/herself in a professional manner

What's on Offer
The candidate would receive a competitive package as well as a great opportunity and exposure with a market leading Asset Manager.